Visitors

Visitation Policy

Baylor Scott & White Medical Center - Lakeway offers patients and families an open visiting policy, unless otherwise noted for specific departments. Visits from loved ones can contribute to the patient’s healing and families can also help identify and respond to patient concerns.

Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, or the size of the patient care areas or rooms.

Visitation rights include the right to receive the visitors designated by the patient and also includes the right to withdraw or deny such consent at any time.

The hospital has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the hospital staff, and as necessary in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and family.

Smoking policy

As a leader in promoting healthy lifestyles, Baylor Scott & White Medical Center - Lakeway is a tobacco free environment. For the health of all, we ask that you refrain from indoor and outdoor tobacco use while on the property of any Scott & White facility.

To contact a patient during their stay, please call the General Information number listed below. 

General Information   512-571-5000
Admitting Department    512-571-5126
Medical Records    512-654-1226
Financial Counseling 512-571-5128
Billing Resolution 512-571-5581
Pre-Admission Testing   512-571-5304
Feedback Line 512-571-5003
Volunteer Services    512-571-5470

Upon arrival, please report to the Information Desk in the Main Lobby. 


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In-Patient

For room service, dial 55011 between the hours of 7:00am and 7:00pm. Your food is made to order and will be delivered to your room. Guest trays are available upon request. Each room is furnished with a detailed menu. 

Companion Program: Companion trays may be purchased and paid for through the room service dining program. Cash and major credit cards are accepted. Please allow 45 minutes for meals to be delivered to your room. 

Cafeteria

Breakfast: 6:30am - 10:30am Lunch: 11:30am - 2:30pm

Monday-Friday

Lower Level 2

Breakfast, lunch and dinner entrees, a salad bar, a short order grill and deli, as well as a variety of freshly baked cookies and desserts are featured daily. Takeout items, including entrees, are also available throughout the day.

Vending Areas:

Open 24 hours daily in the Lower Level 2 next to cafeteria, in the Lower Level 1 lobby next to elevators and main lobby by the restrooms.  

Starbuck's Coffee:

Open Monday -Friday from 7:00 am to 3:00 pm in Main Lobby next to Registration. 

Visitation Policy

Visitation Policy

Baylor Scott & White Medical Center - Lakeway offers patients and families an open visiting policy, unless otherwise noted for specific departments. Visits from loved ones can contribute to the patient’s healing and families can also help identify and respond to patient concerns.

Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, or the size of the patient care areas or rooms.

Visitation rights include the right to receive the visitors designated by the patient and also includes the right to withdraw or deny such consent at any time.

The hospital has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the hospital staff, and as necessary in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and family.

Smoking policy

As a leader in promoting healthy lifestyles, Baylor Scott & White Medical Center - Lakeway is a tobacco free environment. For the health of all, we ask that you refrain from indoor and outdoor tobacco use while on the property of any Scott & White facility.

Contact Information

To contact a patient during their stay, please call the General Information number listed below. 

General Information   512-571-5000
Admitting Department    512-571-5126
Medical Records    512-654-1226
Financial Counseling 512-571-5128
Billing Resolution 512-571-5581
Pre-Admission Testing   512-571-5304
Feedback Line 512-571-5003
Volunteer Services    512-571-5470

Directions

Upon arrival, please report to the Information Desk in the Main Lobby. 


View Larger Map

Dining

In-Patient

For room service, dial 55011 between the hours of 7:00am and 7:00pm. Your food is made to order and will be delivered to your room. Guest trays are available upon request. Each room is furnished with a detailed menu. 

Companion Program: Companion trays may be purchased and paid for through the room service dining program. Cash and major credit cards are accepted. Please allow 45 minutes for meals to be delivered to your room. 

Cafeteria

Breakfast: 6:30am - 10:30am Lunch: 11:30am - 2:30pm

Monday-Friday

Lower Level 2

Breakfast, lunch and dinner entrees, a salad bar, a short order grill and deli, as well as a variety of freshly baked cookies and desserts are featured daily. Takeout items, including entrees, are also available throughout the day.

Vending Areas:

Open 24 hours daily in the Lower Level 2 next to cafeteria, in the Lower Level 1 lobby next to elevators and main lobby by the restrooms.  

Starbuck's Coffee:

Open Monday -Friday from 7:00 am to 3:00 pm in Main Lobby next to Registration. 

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