During your Stay

At Baylor Scott & White Medical Center - Lakeway, our goal is to provide you with the most comprehensive medical care in a recuperative, relaxing environment.

What is a hospitalist?

In the same way that cardiologists specialize in the care of heart patients, hospitalists are medical physicians who specialize in the care of hospitalized patients. Many patients are being treated by this new kind of doctor – a doctor who isn't their family doctor, but who is responsible for their medical care during a hospital stay.

Hospitalists are on site at the hospital seven days a week, 24 hours a day to provide you with ongoing and immediate care. All LRMC hospitalist physicians have completed specialized training in Internal Medicine, and are board certified.

Why is there a Hospitalist Program?

The advantages of this type of care include increased efficiency, cost-savings and – most importantly – better patient care. Hospitalists are able to read test results in real time, order different tests if necessary, and may prevent an unnecessary stay overnight. The hospitalist program provides assurance to both physicians and their patients that ongoing and immediate care will be provided to patients during a hospital stay.

How does it work?

If your physician or specialist believes that you need to be hospitalized, he or she will coordinate your admission with our hospitalist group. Once admitted, the hospitalist group will be in charge of your care and see you daily.

The hospitalist group will

  • Assess and treat your medical condition
  • Coordinate your hospital care
  • Review your progress with your physician
  • Establish a relationship with you and your family
  • When discharged, transition medical care back to your primary physician, who will resume the responsibility for ongoing outpatient treatment

Will I see other physicians while in the hospital?

The hospitalist group may consult specialists (such as cardiologists or oncologists) to assist in your care if needed.

Who will talk to my family while I am in the hospital?

With your permission, your family will be contacted by a member of the hospitalist group. A hospitalist will always be available throughout the day to answer any questions you or your family may have.

What will happen when I am discharged?

A member of the hospitalist group will discuss your discharge medications and other instructions with you. He or she will also assist in scheduling your first post-discharge office visit with your physician. Your physician will receive a summary of your stay, including discharge diagnoses, medications that have been ordered or provided, and recommended follow up visits or treatments.

What are the benefits to me?

Members of the hospitalist group have extensive training and hospital experience in caring for severely ill or injured patients. This results in more rapid and accurate clinical decision making for better outcomes and fewer readmissions.

At Baylor Scott & White, we strive to elevate hospital food to restaurant quality. We recognize the importance of providing our patients and their loved ones with both nutritious and delicious food during their stay. As such, our nutritional staff is hospitality-trained and ready to serve you one of the 50+ made-to-order items on our menu.

In-Patient

Inpatient food is made to order and will be delivered to the room. Guest trays are available upon request. Each room is furnished with a detailed menu.

Companion Program: Use our Just for You Room Service Dining Program menu to order room service any time between 7am and 7pm. Companion trays may be purchased and paid for through the room service dining program. Cash and major credit cards are accepted. Please allow 45 minutes for meals to be delivered to the room.

Cafeteria

Breakfast: 6:30am - 10:30am Lunch: 11:00am - 2:30pm

Monday-Friday

Lower Level 2

Services

Breakfast, lunch and dinner entrees, a salad bar, a short order grill and deli, as well as a variety of freshly baked cookies and desserts are featured daily. Takeout items, including entrees, are also available throughout the day.

Vending Areas:

Open 24 hours daily in the Lower Level 2 next to cafeteria and main lobby to the left of the elevators.

Starbuck's® Coffee:

Open Monday -Friday from 7:00 am to 3:00 pm in Main Lobby next to registration. 

Visitation Policy

At Baylor Scott & White Medical Center - Lakeway, with its large private rooms and family waiting areas, we offer our patients and visitors an open visiting policy, unless otherwise noted for specific departments. We know that visits from loved ones can contribute to the patient’s healing. Families can also help identify and respond to patient concerns.

Our nurses and other caregivers are committed to maintaining a patient-family centered environment, and they will make every effort to accommodate visits to our patients. Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, or the size of the patient care areas or rooms.

Visitation rights include the right to receive the visitors designated by the patient, including but not limited to a spouse, a domestic partner, another family member, or a friend. Also included is the right to withdraw or deny such consent at any time.

The hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

The hospital has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the hospital staff, and as necessary in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and family.

At certain times or in certain situations, staff may need to limit visiting hours for the patient. The reasons may include:

  • At patient request or legal guardian if patient is under age or becomes incapacitated.
  • Patient is observed by his or her nurse to be sleeping.
  • Restrictions initiated by LRMC’s senior leadership or safety officer due to a crisis or special situation.

Parking

All visitors and patients may park in our parking garage at no charge.

Smoking policy

We are a tobacco-free campus. Tobacco use is not permitted inside or on the grounds outside the hospital. Learn more about quitting smoking.

Learn About Safety and Security

Medications- The medications that you take while in the hospital are prescribed by your doctor specifically for your hospital stay. A hospital pharmacist reviews your medications and dispenses them as they are needed. You should not bring your own medications to the hospital, and should never take your own medicine unless your doctor approves and a pharmacist double-checks it with the other medications you are taking.

Valuables or Lost Items- The hospital maintains a safe and secure environment, but we strongly recommend that you send your valuables home with a family member or friend. Please notify your nurse if you need to secure personal items who will then coordinate with the Security department.

Staff Identification- All employees and volunteers at the hospital wear photo identification badges. Anyone providing care to you should be wearing proper identification. Please feel free to contact your nurse or the nurse manager if you have questions or concerns.

Smoking- Baylor Scott & White Medical Center - Lakeway is a smoke-free facility. Smoking is not permitted anywhere on the property.

Fire Drills- For your protection, fire and disaster drills are conducted regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection and fire safety. The hospital also participates in all severe weather watches and warnings.

Hospitalist Program

What is a hospitalist?

In the same way that cardiologists specialize in the care of heart patients, hospitalists are medical physicians who specialize in the care of hospitalized patients. Many patients are being treated by this new kind of doctor – a doctor who isn't their family doctor, but who is responsible for their medical care during a hospital stay.

Hospitalists are on site at the hospital seven days a week, 24 hours a day to provide you with ongoing and immediate care. All LRMC hospitalist physicians have completed specialized training in Internal Medicine, and are board certified.

Why is there a Hospitalist Program?

The advantages of this type of care include increased efficiency, cost-savings and – most importantly – better patient care. Hospitalists are able to read test results in real time, order different tests if necessary, and may prevent an unnecessary stay overnight. The hospitalist program provides assurance to both physicians and their patients that ongoing and immediate care will be provided to patients during a hospital stay.

How does it work?

If your physician or specialist believes that you need to be hospitalized, he or she will coordinate your admission with our hospitalist group. Once admitted, the hospitalist group will be in charge of your care and see you daily.

The hospitalist group will

  • Assess and treat your medical condition
  • Coordinate your hospital care
  • Review your progress with your physician
  • Establish a relationship with you and your family
  • When discharged, transition medical care back to your primary physician, who will resume the responsibility for ongoing outpatient treatment

Will I see other physicians while in the hospital?

The hospitalist group may consult specialists (such as cardiologists or oncologists) to assist in your care if needed.

Who will talk to my family while I am in the hospital?

With your permission, your family will be contacted by a member of the hospitalist group. A hospitalist will always be available throughout the day to answer any questions you or your family may have.

What will happen when I am discharged?

A member of the hospitalist group will discuss your discharge medications and other instructions with you. He or she will also assist in scheduling your first post-discharge office visit with your physician. Your physician will receive a summary of your stay, including discharge diagnoses, medications that have been ordered or provided, and recommended follow up visits or treatments.

What are the benefits to me?

Members of the hospitalist group have extensive training and hospital experience in caring for severely ill or injured patients. This results in more rapid and accurate clinical decision making for better outcomes and fewer readmissions.

Dining Program

At Baylor Scott & White, we strive to elevate hospital food to restaurant quality. We recognize the importance of providing our patients and their loved ones with both nutritious and delicious food during their stay. As such, our nutritional staff is hospitality-trained and ready to serve you one of the 50+ made-to-order items on our menu.

In-Patient

Inpatient food is made to order and will be delivered to the room. Guest trays are available upon request. Each room is furnished with a detailed menu.

Companion Program: Use our Just for You Room Service Dining Program menu to order room service any time between 7am and 7pm. Companion trays may be purchased and paid for through the room service dining program. Cash and major credit cards are accepted. Please allow 45 minutes for meals to be delivered to the room.

Cafeteria

Breakfast: 6:30am - 10:30am Lunch: 11:00am - 2:30pm

Monday-Friday

Lower Level 2

Services

Breakfast, lunch and dinner entrees, a salad bar, a short order grill and deli, as well as a variety of freshly baked cookies and desserts are featured daily. Takeout items, including entrees, are also available throughout the day.

Vending Areas:

Open 24 hours daily in the Lower Level 2 next to cafeteria and main lobby to the left of the elevators.

Starbuck's® Coffee:

Open Monday -Friday from 7:00 am to 3:00 pm in Main Lobby next to registration. 

Visitation Policy

Visitation Policy

At Baylor Scott & White Medical Center - Lakeway, with its large private rooms and family waiting areas, we offer our patients and visitors an open visiting policy, unless otherwise noted for specific departments. We know that visits from loved ones can contribute to the patient’s healing. Families can also help identify and respond to patient concerns.

Our nurses and other caregivers are committed to maintaining a patient-family centered environment, and they will make every effort to accommodate visits to our patients. Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, or the size of the patient care areas or rooms.

Visitation rights include the right to receive the visitors designated by the patient, including but not limited to a spouse, a domestic partner, another family member, or a friend. Also included is the right to withdraw or deny such consent at any time.

The hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

The hospital has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the hospital staff, and as necessary in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and family.

At certain times or in certain situations, staff may need to limit visiting hours for the patient. The reasons may include:

  • At patient request or legal guardian if patient is under age or becomes incapacitated.
  • Patient is observed by his or her nurse to be sleeping.
  • Restrictions initiated by LRMC’s senior leadership or safety officer due to a crisis or special situation.

Parking

All visitors and patients may park in our parking garage at no charge.

Smoking policy

We are a tobacco-free campus. Tobacco use is not permitted inside or on the grounds outside the hospital. Learn more about quitting smoking.

Safety and Security

Learn About Safety and Security

Medications- The medications that you take while in the hospital are prescribed by your doctor specifically for your hospital stay. A hospital pharmacist reviews your medications and dispenses them as they are needed. You should not bring your own medications to the hospital, and should never take your own medicine unless your doctor approves and a pharmacist double-checks it with the other medications you are taking.

Valuables or Lost Items- The hospital maintains a safe and secure environment, but we strongly recommend that you send your valuables home with a family member or friend. Please notify your nurse if you need to secure personal items who will then coordinate with the Security department.

Staff Identification- All employees and volunteers at the hospital wear photo identification badges. Anyone providing care to you should be wearing proper identification. Please feel free to contact your nurse or the nurse manager if you have questions or concerns.

Smoking- Baylor Scott & White Medical Center - Lakeway is a smoke-free facility. Smoking is not permitted anywhere on the property.

Fire Drills- For your protection, fire and disaster drills are conducted regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection and fire safety. The hospital also participates in all severe weather watches and warnings.

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