Patient Feedback

Baylor Scott & White Medical Center - Lakeway promotes open communication and your feedback about your hospital experience is encouraged so we can provide the best quality care. You may leave your feedback by emailing us at FEEDBACK AT BSWMCL or calling us at 512-509-0419 or toll free at 1-866-218-6919. 

Additionally, you may contact the below agencies to provide feedback:

Texas Department of State Health Services:
1-888-973-0022 (toll free number)
1100 W. 49th Street
Austin, Texas 78756-3199

The Joint Commission:
1-800-994-6610 (toll-free number)